Help Center

PLACING AN ORDER / REORDER

How do I place an order?

* Online

1.

Select the product you would like to order from the left side menu

2.

Check the specification from the calculator on the right side menu

3.

Get an instant price and turnaround time.

4.

Scroll to the bottom of the page, click “add to cart”.

5.

If you need to order more products click “continue shopping” or “checkout” if you finish.

6.

Once you click “checkout” you will be asked to log in - if existing customer, or sign up for new customers. The sign up is free and will take only a few minutes.

7.

Once you click “Confirm Order” your order will be given a 6-digit number and will be considered placed.

8.

Please be sure to proof your work to avoid any charges which will occur if you change your order after it is being placed.


* Phone / Call our toll free number: 1-800-671-8871 or 718-743-8555 (from New York) with questions and to place an order

* Fax / Fax your order to: 1-718-743-0923

How do I upload/send my files?

* Online
After you complete your checkout you will be prompted to upload your file / files.

* Phone / Fax
You can send small files (up to 10MB) to orders@smartcolors.com. Please accompany your file with Purchase Order Form. All large files should be uploaded to our FTP site. To use the FTP you have to create an account.

 How to select proper shipping?

Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented on the Site.

All shipping is currently done via UPS. Estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS.

All packages shipped by UPS are insured for up to $100. If you want your package to be insured for the full price of the order, please send special request for quote to: orders@smartcolors.com

Pick Up orders will be held for 15 business days. After 15 days, we will recycle your order. 

How do I place an order and have my graphic designer upload my files separately?

Create an order and have your designer send or upload your file together with the order #

Do I have to re-create my order every time?

We store your orders and files for two years. You just need to log on into your account and reorder it. If the order is older than two years you will have to create it again.
 

JOBS IN PROGRESS AND CHANGES

If you need to change an order after your final approval, call immediately: 1-800-671-8871 or 718-743-8555 (from New York) to find out if the change can be made. This includes all changes: artwork, quantity, paper stock, turnaround, shipping method, etc. Although SmartColors will do any effort to accommodate your request we cannot guarantee that all the changes you request can be done. If the artwork already reached our prepress department or the job is on the press no changes will be made without additional charge.

CANCELATIONS

Once you click the "Confirm Order" button and submit your order, your credit card will be charged for the total amount shown, including shipping and handling fees, if applicable.

In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by SmartColors for that order. In such cases, you will be charged a $50 cancellation fee, which would be in addition to any fees charged for proofs, if applicable.

To expedite your cancellation request, we encourage you to call : 1-800-671-8871 or 718-743-8555 (from New York)

You can also submit your request by e-mail to: cancel@smartcolors.com

How do I order multiple jobs?

You can add as many items as you need before you submit the order.

How do I place a re-order?

Log in to your account. Under “My jobs” find the order you want to reprint and click reorder.